Terms of Service

1. About these terms

These terms govern your enrolment in and use of programmes delivered by Intelligent Mind® Pty Ltd (ABN 91 691 526 351) through the Intelligent Mind Institute® platform (“IMI”, “we”, “us”). By enrolling, you agree to these terms. Please read them carefully.

2. Enrolment and payment

• Enrolment is confirmed only upon receipt of full payment via Stripe Checkout.
• All prices are in Australian Dollars (AUD). Prices displayed are the amounts charged at checkout.
• A Tax Invoice is issued by Intelligent Mind® Pty Ltd (ABN 91 691 526 351) and emailed automatically upon payment.
• Cohort places are limited. Payment secures your place; registration does not.

3. Refund policy

• Full refund: Requested more than 7 days before cohort start date.
• 50% refund: Requested within 7 days of cohort start date, before the first live session.
• No refund: After the first live session has commenced.
• Refund requests must be submitted to [email protected].
• Refunds are processed to the original payment method within 5–10 business days.

4. Attendance and participation

• Live sessions are delivered via Zoom. You must join using the email address you registered with — Zoom attendance is matched by email for CPD recording purposes.
• Self-directed sessions require submission of written reflections through the student portal within 48 hours of completing the activity.
• Certificates of completion are issued only when all required reflections have been approved by a faculty member.

5. ACEM CPD accreditation

• IMI programmes are accredited by the Australasian College for Emergency Medicine (ACEM) for CPD points as stated on each programme page.
• CPD hours are awarded based on actual attendance at live sessions and approval of self-directed reflections. Partial completion does not attract partial CPD hours unless stated.
• You are responsible for accurately recording CPD hours in your ACEM portfolio. IMI will provide documentation to support audit requests.

6. Intellectual property

• All programme materials, including videos, PDFs, frameworks (including The Diagnostic Prompt), and platform content, are owned by Intelligent Mind® Pty Ltd and protected by copyright.
• You may use materials for personal professional development. You may not reproduce, distribute, sell, or create derivative works without written permission.
• Your reflection submissions remain your intellectual property. By submitting them, you grant us a licence to store, review, and use them (anonymised) for programme improvement.

7. Conduct

You agree to:

• Treat faculty members and other participants with respect
• Submit reflections that genuinely reflect your own clinical experience and learning
• Not share login credentials or allow others to access your account
• Not record live sessions without explicit written permission

We reserve the right to remove any participant from the programme without refund for conduct that is disrespectful, dishonest, or harmful to other participants or faculty.

8. Programme changes

We reserve the right to change session dates, content, or delivery format where reasonably necessary. Material changes will be communicated by email with as much notice as possible. If a cohort is cancelled by IMI, a full refund will be provided.

9. Limitation of liability

To the maximum extent permitted by Australian law, our liability to you in connection with these terms is limited to the amount you paid for the relevant programme. We are not liable for indirect, consequential, or economic losses. Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded.

10. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.

11. Contact

For questions about these terms, contact us at [email protected].