Terms of Service

1. About these terms

These terms govern your enrolment in and use of programmes delivered by Intelligent Mind® Pty Ltd (ABN 91 691 526 351) through the Intelligent Mind® Institute platform (“IMI”, “we”, “us”). By creating an account, enrolling, or otherwise using the platform you agree to these terms, our Privacy Policy, and the AI Acceptable Use, Patient Privacy, and Clinical Educational Disclaimer clauses set out below (clauses 6–11). Please read them carefully.

We may update these terms from time to time. Material updates are published with an incremented version number; you will be asked to accept the updated terms on your next sign-in.

2. Enrolment and payment

• Enrolment is confirmed only upon receipt of full payment via Stripe Checkout, AND acceptance of the current version of these terms.
• All prices are in Australian Dollars (AUD). Prices displayed are the amounts charged at checkout.
• A payment confirmation is emailed automatically upon payment.
• Cohort places are limited. Payment secures your place; account registration alone does not.

3. Refund and cancellation policy

The following policy governs change-of-mind cancellations. All time periods are measured from the first scheduled live session of the cohort you enrolled in (not the purchase date).

3.2 Cohort transfer (offered first). Before any cash refund, we will offer you a free transfer to any future cohort within 12 months. Transfers do not consume the refund-tier window — if you later cancel the transferred enrolment, the tier clock continues to run against the original cohort start date.

3.3 Processing fees. Cash refunds are net of Stripe payment processing fees (approximately 1.7% + AUD $0.30 for Australian cards; higher for international cards). The published tier percentage applies to the gross enrolment fee before this deduction.

3.4 If IMI cancels or materially reschedules a cohort (operational reasons, force majeure, insufficient enrolments, or formal CPD accreditation not being obtained prior to cohort commencement): you will receive a 100% refund OR a free transfer to a future cohort, at your choice. This applies regardless of how close to the start date the cancellation occurs.

3.5 Bundles (IMI-01 + IMI-02 + IMI-03). Tiers are applied per-programme based on each programme's individual cohort start date. Programmes within a bundle whose cohort has already started are non-refundable; not-yet-started programmes follow the tier policy against their own start dates. The refundable amount is calculated using the standalone price of each refundable programme — i.e. the bundle discount is forfeited on cancellation.

3.6 Once a certificate has been issued for an enrolment (i.e. attendance threshold met and all four reflections approved), that enrolment is non-refundable.

3.8 How to request a refund or transfer. Email [email protected] with your full name, enrolment confirmation number, programme and cohort, and (optionally) the reason. We aim to respond within 2 business days. Refunds are issued to the original Stripe payment method in the original currency, typically within 5–10 business days.

4. Attendance and participation

• Live sessions are delivered via Zoom. You must join using the email address you registered with — Zoom attendance is matched by email for CPD recording purposes.
• Self-directed sessions require submission of written reflections through the student portal within 48 hours of completing the activity.
• Certificates of completion are issued only when at least 6 of the 8 sessions have been attended (live or via recording), and all four structured reflections have been submitted and approved by a faculty member.

5. ACEM CPD accreditation

• IMI programmes are structured for ACEM CPD submission across Educational Activities, Reviewing Performance, and Measuring Outcomes categories. Formal accreditation is currently being finalised. We will notify enrolled participants of any material changes to accreditation status. If formal ACEM accreditation is not obtained prior to the cohort commencing, participants who enrolled in reliance on that accreditation status may request a full refund under clause 3.4.
• CPD hours are awarded based on actual attendance at live sessions and approval of self-directed reflections. Partial completion does not attract partial CPD hours unless stated.
• You are responsible for accurately recording CPD hours with your relevant professional college or registration body. IMI will provide documentation to support audit requests. See also clauses 9 and 10 regarding jurisdictional responsibility.

6. Educational guidance only — no clinical advice

Programme content is provided for continuing professional development and education only. It is not medical advice, does not create a doctor-patient relationship, is not personalised to any specific patient, and must not be relied upon for the care of any individual patient. You remain solely responsible for all clinical decisions you make in your practice.

7. AI Acceptable Use

AI demonstrations and worked examples in our programmes are illustrative. Large language model (LLM) outputs can be inaccurate, biased, fabricated (commonly called “hallucinated”), or unsafe. You warrant that you will independently verify every AI-derived clinical fact against authoritative sources before any clinical use, and you will not rely on AI for diagnosis or treatment of any individual patient. IMI does not endorse any specific AI tool for clinical use.

8. Patient privacy and de-identification obligation

You must never enter identifiable patient information — including names, medical record numbers, dates of birth, addresses, photographs, or free-text identifiers — into any AI tool, prompt, demonstration, or platform feature, whether used inside an IMI programme or in any external tool we reference.

You are solely responsible for full de-identification and for complying with all health information laws applicable to you, including: the Privacy Act 1988 (Cth) and Australian Privacy Principles; the My Health Records Act 2012 (Cth); HIPAA (United States); UK GDPR and the Data Protection Act 2018; the New Zealand Health Information Privacy Code 2020; and any other applicable jurisdictional law.

9. Organisational compliance

You warrant that your use of programme content and any third-party AI tools demonstrated complies with your employing organisation's IT, information security, data classification, AI usage, and clinical governance policies. You are responsible for confirming this before using any demonstrated tool with real or hypothetical clinical data.

10. Jurisdictional and geographic compliance

You are responsible for ensuring all use of programme content complies with the laws and regulator requirements of every jurisdiction in which you practise. References to ACEM, RACGP, ACRRM, AHPRA, AMC, and equivalent international bodies are educational only. CPD recognition by any specific college is your responsibility to confirm with that college.

11. Eligibility and accuracy of professional details

You warrant that you are a registered health professional, trainee, or relevant student in good standing, and that the country and state you supply during sign-up — and any registration body or registration number you supply at sign-up or later — are true and current. Registration body and registration number are optional at sign-up but may be required before a CPD certificate can be issued. IMI may revoke certificates if these details are subsequently found to be false.

12. Intellectual property

• All programme materials — including videos, PDFs, frameworks (including The Diagnostic Prompt^IMI), and platform content — are owned by Intelligent Mind® Pty Ltd and protected by copyright.
• You may use materials for personal professional development. You may not reproduce, distribute, sell, or create derivative works without written permission.
• You may not use the materials, in whole or in part, to train, fine-tune, evaluate, or test any AI or machine-learning model.
• Your reflection submissions remain your intellectual property. By submitting them, you grant us a non-exclusive licence to store, review, and use them (anonymised) for programme improvement.

13. Conduct

You agree to:

• Treat faculty members and other participants with respect.
• Submit reflections that genuinely reflect your own clinical experience and learning.
• Not share login credentials or allow others to access your account.
• Not record live sessions without explicit written permission.
• Not attempt to scrape, reverse-engineer, or bypass platform access controls.

We reserve the right to remove any participant from the programme without refund for conduct that is disrespectful, dishonest, harmful, or in breach of these terms.

14. Programme changes and IMI cancellation

We reserve the right to change session dates, content, or delivery format where reasonably necessary. Material changes will be communicated by email with as much notice as possible. If a cohort is cancelled by IMI, you will receive a full refund or free transfer per clause 3.4.

15. Limitation of liability and indemnity

To the maximum extent permitted by Australian law, our liability to you in connection with these terms is limited to the amount you paid us for the relevant programme in the preceding 12 months. We are not liable for indirect, consequential, or economic losses.

You indemnify IMI against any claim, loss, or damage arising from: (a) your clinical practice or decisions, including any reliance on AI tools demonstrated in our programmes; (b) any breach by you of patient privacy or health information law; or (c) any breach by you of your organisation's policies (clause 9).

Nothing in these terms excludes rights you have under the Australian Consumer Law that cannot be excluded (see clause 3.7).

16. Acknowledgement of risk

By accepting these terms you explicitly acknowledge that you have read and understood clauses 6 (Educational guidance only), 7 (AI Acceptable Use), 8 (Patient privacy), 9 (Organisational compliance), and 10 (Jurisdictional compliance), and that you accept the associated risks and responsibilities they describe.

17. Governing law

These terms are governed by the laws of New South Wales, Australia. Any disputes are subject to the exclusive jurisdiction of the courts of New South Wales.

18. Contact

For refund requests, T&C queries, privacy concerns, and all other support, contact us at [email protected].